Privacy Policy

JellyWatt Renewables Ltd

Last updated: 29/01/26

JellyWatt Renewables Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and Renewable Energy Consumer Code (RECC) requirements.

Who We Are

Company name: JellyWatt Renewables Ltd
Registered address: Edventure Hub, Welsh Mill, Park Hill Drive, Frome, BA11 2LE
Email: admin@jellywattrenewables.co.uk
Telephone: 01373598904

We provide renewable energy consultancy and installation services, including solar PV, battery storage, off-grid systems, and EV charging.

For data protection purposes, we are the Data Controller.

What Information We Collect

We may collect the following personal data:

  • Name and contact details (email, phone number, address)

  • Property and site information relevant to your enquiry or project

  • Energy usage and system design information

  • Communications with us (emails, calls, messages)

  • Payment and invoicing information (handled securely by third-party providers)

  • Website usage data (such as IP address and browser type)

We only collect information that is necessary to provide our services.

How We Collect Your Information

We collect personal data when you:

  • Submit an enquiry through our website

  • Contact us by phone or email

  • Request a quotation or site survey

  • Enter into a contract with us

  • Communicate with us during or after a project

How We Use Your Information

We use your data to:

  • Respond to enquiries and provide quotations

  • Design, install, and maintain renewable energy systems

  • Arrange site surveys and project delivery

  • Communicate with you about your project

  • Meet legal, regulatory, and certification requirements

  • Improve our services and customer experience

We do not sell your personal data.

Lawful Basis for Processing

We process personal data under the following lawful bases:

  • Contract – to deliver quotations, installations, and services

  • Legitimate interests – to operate and improve our business

  • Legal obligation – to comply with regulatory and financial requirements

  • Consent – for marketing communications where required

You can withdraw consent at any time.

Sharing Your Information

We may share your data only where necessary with:

  • Installation engineers and subcontractors

  • Scaffolders, surveyors, and specialist consultants

  • Payment processors and accounting providers

  • Certification bodies and network operators (e.g. MCS, RECC, DNOs)

  • Legal or regulatory authorities when required

All third parties are required to handle your data securely and lawfully.

Data Security

We take appropriate measures to protect your data, including:

  • Secure cloud-based systems

  • Restricted access to personal information

  • Password-protected devices and accounts

How Long We Keep Your Data

We retain personal data only for as long as necessary:

  • Customer and project records: up to 6 years

  • Financial records: as required by HMRC

  • Marketing data: until consent is withdrawn

Data is securely deleted when no longer required.

Your Rights

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (where applicable)

  • Restrict or object to processing

  • Withdraw consent at any time

To exercise your rights, contact us using the details above.

Cookies

Our website uses cookies and basic analytics to understand how visitors use the site. These do not identify you personally. You can manage cookies through your browser settings.

Complaints

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO):

Website: ico.org.uk
Telephone: 0303 123 1113

We encourage you to contact us first so we can resolve any concerns.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.